TrustYou is on a mission to help make guests happy! Listening to client feedback is a key driver for making customers happy while refining products and services.
The heart of TrustYou consists of: Customer Experience Platform (CXP), Customer Data Platform (CDP), and chatAI. The robust solution facilitates seamless customer interaction and provides data-driven insights.
TrustYou's Customer Experience Platform (CXP) is an innovative solution that collects actionable insights and helps to make brilliant business decisions. Customer Data Platform (CDP) focuses on data-driven insights to understand your customers and market to them most effectively. chatAI is an intelligent tool that allows you to be where your customers are and respond to inquiries faster than humanly possible.
TrustYou is committed to enabling companies to build trust, make informed decisions, and emerge victorious in their industries. Learn more about TrustYou at
We trust you make an impact! At TrustYou, we foster a remote and diverse work environment where the power of teamwork drives our collective success. With a beginners mindset, our international team is inspired to explore innovative concepts, embracing the test & learn culture to make a meaningful impact. Join us in our mission to help make guests happy!
Junior Key Account Manager - APAC (all genders): Location of the role: Indonesia (Remote) As the Junior Key Account Manager - APAC at TrustYou, you will be facing and solving new challenges every day. The successful candidate will play a crucial role in providing operational support to our key accounts, ensuring seamless communication and assistance with operational inquiries, product troubleshooting, and customer satisfaction. Our Key Account management team is responsible for building strong client relationships and identifying opportunities for account growth and client retention.
This position is ideal for someone looking to build a career in account management with a strong operational focus.
Ready to learn more?
In your role, you will make an impact by….. Operational Support: Provide support to key accounts, addressing queries related to product functionality, installation, and troubleshooting. Work closely with the technical team to resolve complex issues, ensuring timely and effective solutions for key clients. Conduct refresher and onboarding training for new clients or new users within existing accounts to ensure they are fully knowledgeable about the product. Account Growth and Retention: Identify opportunities for upselling and cross-selling TrustYou's solutions to existing clients and execute plans for client retention, ensuring long-term satisfaction and loyalty. Collaboration with Internal Teams: Provide valuable client feedback to internal teams to contribute to product enhancements and innovation. Salesforce and Zendesk Utilization: Utilize Salesforce for managing customer relationships, tracking interactions, and maintaining accurate records of key account activities. Use Zendesk for tracking and resolving support tickets, ensuring timely responses and resolutions for key account inquiries You are a perfect fit, if you have… Degree in Tourism /Hospitality/ Business Management or industry experience A minimum of 1 year of experience in a customer oriented role Excellent verbal and written communication skills in English & Bahasa - any other language is welcome Strong interest in software products and hospitality Excellent verbal and written communication skills The personal qualities of a winner (as part of the team) – self-motivator, energetic, persistence, confident decision maker Experience with a SaaS is a plus Willingness to travel And most importantly, what's in it for you... Working in a global, divers, and collaborative team Flexible working hours allowing you the freedom to shape your work-life Remote-friendly environment and budget for home office equipment On-going career development, training, and coaching Six days for learning & development Experience your favorite travel adventure by using a bonus vacation day Celebrate in style at our team events (in-person and virtually) Social benefits and perks based on location Why TrustYou? Our values shape our working environment. For more information about Life at TrustYou check out our Career Site or our LinkedIn Life Section.
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
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