Key Account Manager

**Integrity Indonesia** is a foreign investment company that has operated for 22 years in Indonesia. Our business is to provide services related to the prevention, detection, and investigation of fraud.

Our services include employment background screening, whistleblowing systems, mystery shopping services, due diligence, process serving, research & market intelligence, asset tracing, skip tracing, claims investigations, brand protection, anti-counterfeiting, trademark investigation, and market surveys.

**Key Responsibilities**:

- Serve as the primary point of contact for key clients.
- Address and resolve any client issues promptly and satisfactorily.
- Develop and nurture strong relationships with key clients to ensure long-term retention.
- Collaborate with the Operations team to convey client requirements and guarantee client satisfaction.
- Renew agreements and actively participate in tenders. Identify opportunities for upselling and cross-selling within key accounts to maximize revenue growth.
- Reporting and Analysis: Organize Client Satisfaction surveys and monitor results

**Qualifications**:

- Bachelor's degree in Business, Marketing, or related field.
- Proven experience in client relations or a similar role.
- Strong communication and interpersonal skills.
- Analytical mindset with the ability to gather and interpret data effectively.
- Strong analytical skills and an impeccable attention to detail.
- Proficiency in English, both verbal and written, is a must.

If you meet these requirements and if you are looking for a new, exciting opportunity within a successful, growing company, then this role is for you!

PT Integrity Indonesia is an equal opportunity employer.