Key Account Technical Service Manager

Job Description

1. Support customers' technical problems, such as technical communication, fault locating and demarcation, drill solution output, and other technical assurance tasks.
2. Support customers throughout the lifecycle and take responsibility for customer satisfaction.
3. Deliver the enterprise-level support plan released on the company's cloud service official website, including writing monthly service reports, optimizing cloud service availability, and communicating with customers regularly.

Requirement

1. Good communication skills and customer service awareness;
2. Be familiar with general IT technologies, such as operating systems, databases, middleware products of major software vendors (such as Microsoft, Oracle, SAP, and IBM), or basic IT components (such as DNS and LDAP/AD).
3. Be familiar with one or more script languages of Shell, Python, and Perl, or be familiar with at least one development language of JAVA, PHP, C, C++, and Go.
4. At least two years of IT-related work experience, cloud computing project experience is preferred. Or have 2 years or above customer service experience, major customer service experience is preferred.

5. Fluent in English & Mandarin.

Additional Requirement
Gender
All
Age
28 - 35 (yo)
Min. GPA
3
Job Information
Industry
Telecommunication
Employment
Contract
Position Level
Senior Executive
Working Hour
NORMAL
Language
Indonesia, English