L1 Support Engineer

**Job Information**:
Work Experience

**3-7 years**
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Industry

**Telecommunications**
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City

**Jakarta**
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State/Province

**Jakarta Raya**
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Country

**Indonesia**
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Zip/Postal Code

**14770**
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- Support L1 roles and responsibility for cloud managed services - will be rotated to support 24x7 capability
- Provide basic troubleshooting and management of cloud services
- Develop report based on requirements
- Providing cloud support and making recommendation based on needs
- Developing and maintaining cloud solutions in accordance with best practices
- Conduct frequent cloud resource scanning to evaluate and identify optimal cloud solutions
- Monitor, acknowledge, escalate alarms
- Triage in incidents, SOP based analysis
- Fulfill requests based on defined procedures
Maintain services SLA**Requirements**:

- At least has 4 years of working experience, with min 1 year in the same role
- Have cloud certification is a plus
- Have hands-on experience in implementing, migrating, managing and operating system in cloud environment
- Ability to do basic troubleshooting
- Ability to write technical documentation
- Willing to be on standby 24/7 if any disturbance occurs anytime