L2 Flight International Gds (Customer Service

>Summry Jobdes:

- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to Request & Complain for International Flight within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability
- Requirement
- Minimum Formal Education Level: D3/S1 from any discipline.
- Graduates of the Tourism and Travel Business Vocational School are welcome to apply
- Preferably has at least 1 year of experience in Flight/Travel Industry
- Preferably have active English skills (speaking / writing)
- Maximum Age 27
- Familiar With Travel agency
- Familiar with salesforce
- Familiar with GDS Ticketing System Such as Sabre, Amadeus, Galileo
- Have good logical analysis and critical thinking skills
- Empathy and good communication.
- Process-oriented
- Ready for working under pressure.
- Ready for working Shift.
- Good writing and speaking skills.

Jenis Pekerjaan: Kontrak

Pertanyaan Lamaran:

- apakah kamu memiliki pengalam customer service?

**Education**:

- S1 (Diutamakan)

**Language**:

- Do you speak english active? (Diwajibkan)

Willingness To Travel:

- 25% (Diwajibkan)