L2 Reconciliation

Requirements

1. University degree holder in any discipline from a reputable university with a minimum GPA of 3.5. Fresh graduates are welcome to apply.

2. Strong analytical skills

3. Meticulous attention to even the smallest details available, persistent, hardworking and high dedication

4. Speak and write in English at business level fluency

5. Possess strong interpersonal skills and display resourcefulness to resolve issues/problems with the highest accuracy.

6. Proficient in reporting and operating Excel (pivot, formulas, etc.)

7. Highly motivated self-starter who can contribute independently and be an excellent team player

8. Must possess a "can-do" attitude", versatile and be constantly ready to accept and perform duties beyond stated scope.

1. Process all incoming escalation tickets related to transactions and reconciliations, from merchants and internal team

2. Ensure tickets are processed with high accuracy within standard Service Level Agreement, by identifying the issue, performing verifications, and proactively looking for solutions and workarounds, in both short and long term.

3. Ensure follow-up action as and when necessary, by escalating to the correct stakeholders

4. Maintain regular and accurate communications with internal and external customers and partners

Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan