Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
**Join us on our journey for a better tomorrow.**
**Your Role**
- Develop professional onsite service TMC operation at **customer site in Cikarang, Indonesia. Job may support customer for night shift production.**:
- Develop rapport with customers through effective communication, interpersonal skills, and professionalism, responding to customer needs, and working to satisfy customer expectations.
- Able to deliver service products (Start-up, Maintenance, and Optimization) with excellent
- Plan and manage On-time preventive maintenance for Improving tool performance and Extending tool lifetime
- Be responsible for the onsite contract operational KPIs (MTTR, MTBF, Availability, etc.) and ensure the target fulfillment.
- Update and report the status of progression and KPIs directly to Team Leader / Service Manager.
- Maintain regular meetings with customers to identify their requirements, analyze their demands and deliver a gap closure plan.
- Keep effective interaction with other functions (such as project and sales) to set up and optimize the cross-functional processes.
- Support project with be assigned from Team Leader / Service Manager.
- Maintain global operation standard of TMC (Tool Management Center) system
- Cost and profit control for all onsite contracts.
- Develop cost-saving program and improvement activity (kaizen) as information to support renewal service contract proposal with Service Sale.
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**To succeed, you will need**
Provide a high level of customer service through an effective and efficient service operation to deliver the strong commitment and professionalism of the onsite service Tool Management Center (TMC) of Atlas Copco Industrial Technique's customers.
**In return, we offer you**
a dynamic and challenging workplace that provides opportunities to develop and explore the potential for self-competence.
**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.