Operation Analyst

Analyze current operational process to identify problems & areas of improvement

Doing research & benchmark for optimal workflow & processes

Doing a Plan, Do, Check, Action (PDCA) cycle for operational process

Coordinate with other team to plan for continuous improvement

Monitor & Analyze customer support process flow

Ensure data integrity for reporting & analyzing purpose

Recommend/ develop tools or process to improve work efficiency

Enhance workflow & SOP to standardize process

Analyze operational data & information to make better decision

Measure & report operational metrics
Min 2 years working experience as an operation analyst

Having background in payment/ fintech/ financial industries is a plus

Eager to learn & explore new things

Strong attention to detail & documentation

Sharp analytical thinking & data analysis

Familiar with operational framework & continuous improvement

Able to prioritize, stay organized and meet critical deadlines

Have good verbal and written communication skills

Fluency with Google Suite (especially Google Sheet)

Can join immediately

Willing to work at Sunter Agung, Jakarta Utara