**Responsibility**:
- Complete ownership of daily operations of the stores in the region/territory assigned;
- Align store teams to Brand goals to achieve daily, weekly, monthly, annual sales target & retail KPIs like ATU, ATV, ASP, Conversion, Customer NPS scores, Loyalty, New Customer enrolment, Shrinkage, Attrition;
- Ensure that best customer service is delivered in the stores with "Customer First" approach;
- Design monthly targets and effective incentive schemes for the store staff so as to keep them motivated;
- Track & analyze store KPIs/performance vs the targets.
Identify areas of improvement & suggest solutions;
- Responsible for manpower planning/ROTAs & scheduling of store teams as per power hours / business needs;
- Design, update & implement operations SOPs.
Use ZENPUT & GINGAR service checklists;
- Ensure all HR and HSE policies and procedures are adhered to;
- Reviewing the team performance providing immediate feedback (both positive & development) in order to recognize and praise excellent performance;
- Hire, train, coach & retain store teams.
Assess the training & development needs of the store teams and liaise with Training team to roll-out relevant training programs;
- Ensure adherence to integrity & ethical practices by store staff.
Take appropriate actions in case of violations;
- Proactively co-ordinate with Merchandising, VM, Marketing, HR, Project & Finance teams for smooth operations;
- Communicate with mall teams to understand opportunities in terms of activations & mall events being held;
- Be the eyes & ears on the ground.
Relay feedback to HO about the mall retail environment, esp.
competition.
**Requirements**:
- At least 4-5 year(s) of working experience in the related field is required for this position
- Extremely high degree of attention to details.
Willing to listen to new ideas and learn continuously
- Excellent time management and stakeholder management skills
- Preferably Manager specializing in Sales - Retail/General or equivalent.
- Fluent in Bahasa & English, should possess both street-smart & also polished communication skills
Department
Retail Operations
Role
Havaianas
Locations
Head Office