Product Operations (Logistics)

**Who We Are**

The fastest growing delivery service in Indonesia.

We connect merchants and people through our wide range of portfolio of shipping, warehousing, fulfillment, and business services.

We offer integrated shipping solutions for your needs. Through our technology, we make your operating needs accessible.

Through more than 18,000+ workforce, we are committed to serve our customers better every day.

**About The Role**

You will be responsible for introducing new products/features to customers (e.g., partners, agents, and any related stakeholders). You will become the first point of contact for customers regarding any issues that happen in production. You will work closely with the product management team to escalate any unknown problems that are unsolved with standard procedure.

We are looking for a fast learner person who is good at communication skills, analytical thinking, and problem-solving.

**What You Will Do**:

- Build a new user guide documentation for the new feature/product.
- Train the trainer team & stakeholders about the new feature.
- Answer the customer's question and give an appropriate solution to the problem.
- Escalate unknown issues to the product management team.
- Create tickets for reported bugs from users.
- Collect and inform users' feedback to the product management team for product improvement.

**What will you need**:

- Minimum one year of product ops experience or similar roles.
- Good team working, paying attention to detail, and solid analytical skills
- Outstanding written and verbal communication skills
- Bachelor's degree in information technology / related degrees
- Having working experience in a logistics company is a plus

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