Responsibilities Report the performance result of the QC Team, provide analysis and discuss with the Head of Collection regarding new strategies, work programs, new regulation (SOP) capacity plans, and other matters related to the QC process. Plan, Implement and maintain the program, methods, and training collection activities. Analyze Quality Control test result and provide feedback and interpretation to Collection Team. Ensure all Quality Control activities are integrated within the program's work management system and act as policy procedure. Monitor, assess, evaluate, and improve the work of the all collection teams in order to achieve the targets of the KPI's & Motivate team members to achieve plan goals. Maintain up-to-date all QC processes, procedures, and training materials to ensure consistency and compliance. Requirements Bachelor's degree or equivalent experience required with a preference for background in MultiFinance. At least 2 years in a Managerial Role. Genuine enthusiasm for dynamic landscape of the MultiFinance Tech Industry. Demonstrated expertise in Coaching, Facilitation, Presentation, and Team building. Previous experience in Collection role is highly desirable. Proficiency in Microsoft Office, Google Sheets, and Google Drive is a must. Exceptional Communication, Investigation, and Negotiation skill. Outstanding Verbal and Written Communication skill. Keen Attention to detail and exceptional Analytical skills. Fluency in both Bahasa and English. About Moladin Moladin is Indonesia's leading mobility fintech platform with end to end financing solutions for all players in the used car and EV ecosystem. Moladin empowers its rapidly growing network of more than 26,000 active used car agents and dealer MSMEs, and provides used car consumers with better financing access through digitized loan underwriting. This is supported by its strong used car capabilities with branches and warehouses covering more than 100 cities, industry-leading AI / IoT and partnerships with all top auto financing companies across Indonesia, and also through its OJK-regulated multi-finance company PT Moladin Finance Indonesia. Moladin's vision is to be a positive driving force in the physical and social mobility of all the people it touches ("Mobility for all").
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