Refund Trainer With Gds Experience

**Role of Purposes**:**Responsibilities**:- Conduct Refund training for existing members or new members- Ensure the quality & effectiveness of each given training, design effective training programs- Support and mentor trainees to achieve the best performance as per client expectation- Maintain & upskill knowledge, systems, and skills in a scope of work- Work side by side with Operations to capture and document new products and the processes from existing and new clients- Create syllabus, process notes/ modules related to Refund, and keep it updated- Be responsible for trainee's attendance record- Manage training schedule and training requests for Refund- Develop a program to assess the training need- Create a Training Evaluation Form at the end of the training for training assessment and results- Support Operations team on doing production when needed- Submit production tracker and schedule report to the leader- Share the progress of current training periodically with the leader**Requirements**:- Have Bachelor's Degree in Education, Business, Tourism, or related field- Have at least 2 years of professional experience in Airlines, GDS systems companies, Refund, and Travel BPO- Know about GDS systems (reservation, issue, reissue, refund)- Have the ability to prioritize and manage multiple tasks- Have strong analysis skill- Have strong written & reading skills in English & Bahasa- Demonstrates a high level of attention to detail- Certification from the training association is a plus- Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software**Be Part of ATI Journey**:Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 700 employees providing services to our clients across the globe.