The Renewal Support Executive is responsible for leveraging their business and technical skills to close all assigned renewal opportunities. They focus primarily on existing contracts and collaborate with sales to give customers details on their renewal options. The Renewal Support Executive also works with sales and partner representatives to prepare quotes for renewal requests.
**Key areas of responsibility**:
- Prepare quotes for transactional renewals.
- Consult with sales to quote renewal opportunities.
- Develop business relationships with sales and work with other Product Specialists and partner contacts to better serve sales.
- Respond to renewal inquiries from sales and attend Partner-specific and Renewal support-related training.
- Work hand in hand with sales and principal to prepare quotes and are responsive to sales.
**Education and Experience Qualifications**:
- Proficiency with Microsoft Office.
- Certificate, Diploma, Degree or any equivalent work experience.
**Required Qualifications**:
- Proficiency with Microsoft Office Suite Products.
- Familiar with software licensing.
- Familiarity with cloud productivity software such as Microsoft 365, Zoom, and Google Workspace is preferred.
- Excellent written and verbal communication skills and the ability to maintain a professional relationship with all departments.
- Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
- Applicants should demonstrate solid attention to detail and a penchant for accuracy.
- Time-management skills and the ability to handle multiple projects are required.
- Ability to prioritize work and work accurately under deadlines with frequent interruptions.
- Ability to organize thoughts and ideas into understandable terminology.
- Highly innovative and proactive.
**Job Types**: Full-time, Contract, Trial period contract, Internship, Fresh graduate
**Salary**: Rp3,000,000 - Rp4,000,000 per month
**Education**:
- SMA/SMU/SMK (preferred)
**Experience**:
- Sales: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa Indonesia (preferred)