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RTR Regional Business Solutions Expert (RBSE) MAIN PURPOSE Support Regional Office as SAP maintenance and support Center. Provides Application Managed Service (AMS) in APAC region for the various enterprise applications (SAP FICO, CONCUR, POS Interface, etc), troubleshoot and resolve issues & requests within targeted SLA. This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results. DIMENSION: Geographical area under responsibility: Asia Pacific KEY RESPONSIBILITIES Act as point of contact to analyse and fix application and system issues in RTR / Record to Report (FICO) area, ensuring SAP services are available and reliable to meet business expectation. Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable. Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices Recommend workarounds/interim solution in accordance with business process guidelines. Work closely with different teams (e.g.: SAP Basis, security, and external system's vendor) to ensure issues and requests are addressed timely. Assist business users in gathering requirement and preparation of Change Request application. Assist in Change Request or SAP implementation Roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test Participate in deployment to production and post deployment support. Communicate to business stakeholders/users on new deployments. Provide training to end users or crash-course to new joiner on ad-hoc basis. Provide support for internal System Audit, Financial Audit of System authorization queries. Any other ad-hoc duties assigned. REQUIREMENTS Bachelor's Degree in I.T, Computers or related field SAP ECC 6.0/S4 HANA experience. Well-developed, understanding and working experience on SAP FICO modules such as General Ledger Accounting, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting, Taxation, Consolidation, Special Purpose Ledger, Cost element / Cost center / Profit Center Accounting, Internal orders, Product Cost controlling, Profitability Analysis areas. Strong knowledge on integration between logistics modules with FI/CO. Should be fluent with business processes associated with the use of SAP and comfortable with product costing, manufacturing business terms and concepts. Integration experiences with other legacy or 3rd party systems. Effectively communicates technical concepts to users and business concept to tech team Set, manage expectations, handle difficult/sensitive situation tactfully and defuse tension Possess basic knowledge of SAP authorization troubleshooting. Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision. Possess good analytic thinking and problem-solving skills. Ability to work well on cross functional project teams and foster team commitment to tasks. Develop relationships with internal and external stakeholders. Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc Job Segment: Accounts Payable, Accounts Receivable, Accounting, CAPA, Finance, Bilingual, Management
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