Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
- To manage team.
- To monitor and to ensure that that following processes in the team are in place, made 100% accurate and according to following service level timeline
- o give advice regarding policy provision on guarantee cashless claim cases when consulted by team members.
- To give training and feedback regarding guaranteed cases/updates from other department to assessor team.
- To manage and ensure that team is manned efficiently by carefully proposing shifts and schedules to Assistant Manager and by closely monitoring attendance schedule.
- To ensure that the function adhere to policy condition, by performing quality assurance in his/ her team activities and by giving regular coaching.
- To ensure that his/ her team are efficient and sufficiently manned, by performing workload and staffing balance in his/ her team every day.
- To ensure that problem prompt escalation to supervisor is real time, by giving prompt response to an escalation.
- To do regular reporting to supervisor in timely manner
- To maintain clear communication and warm relationship to all related parties. To give decision on approving / disapproving preauthorization requests and discharge planning requests or case monitoring approval requests or claim settlement requests.
- To ensure that all communications to customers, agents, partners, and other department staffs are made politely and correctly.