Senior Tracer & Field Pod (Freight Ops. Leader)

**What Is Shipper**

Shipper is a growing technology company based in Jakarta. With our mission to moving our society forward, we provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.

**Why Join Shipper**

An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation

**What will you do**:

- Implement and adhere to customer-standard operating procedures to ensure order process efficiency and compliance.
- Monitor and track order progress to guarantee timely deliveries and meet customer expectations
- Build and maintain positive relationships with drivers to ensure a motivated and engaged workforce.
- Address driver concerns, challenges, and feedback to boost driver satisfaction and loyalty.
- Handle and manage operational claims that arise during shipments.
- Coordinate and optimize the recovery process for any losses or damages, minimizing financial impact.

**What are the requirements**:

- Previous experience in the trucking or logistics industry, preferably in a supervisory or coordination role.
- Having great skills in English is advantages
- Having good communication and stakeholder management skills.
- Having good analytical thinking & problem solving
- Data driven and data mindset
- Having good MS.Excel skills
- Willing to be placed in Jakarta

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