**Launch innovations in nearly every commercial and defense aircraft platform**:
**THE FUTURE IS WHAT WE MAKE IT.**
**_Strategic Account Management, Manager_**
**_Jakarta, Indonesia_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.
**Join Us and Make an Impact.**
We are currently seeking a **_Strategic Account Management, Manager to_** join our team in our **_Indonesia _**office. Reporting to the **_Vice President, APAC Airlines_** this position is **_responsible for managing a portfolio of complex accounts representing $ 40+ per year, within the Commercial Airline aftermarket business_**. This role will lead a cross-functional team of Sales, Customer Support Managers, credit analyst and field service team to create and achieve the Annual Operating Plan and 5-year Strategic Action Plan for the customer portfolio. They will be accountable for growth activities by coordinating pursuit support from the sales team, and for customer satisfaction by ensuring that all products and services are supported in an efficient and effective manner.
**Key Responsibilities**:
- Responsible for defining and executing a customer business and support strategy that serves a diverse and complex customer base, in a proactive manner, anticipating customer needs and competitor actions and driving results through their direct actions and through matric leadership.
- Own business commercial relationships, including the achievement of financial metrics including revenue, margin, sales win targets, working capital metrics, and develop pursuit pipelines
- Maintain oversight of HON performance to both Honeywell and customer contractual obligations
- Provide leadership and strategic vision to Sales Managers, Customer Support Managers, credit analysts and field service team to ensure cross functional objectives are prioritized and executed to meet goals, objectives and AOP targets
- Partner with Customer & Product Support leadership to improve customer satisfaction, ensuring issues are identified and addressed through cross functional influence, including but not limited to quarterly business reviews, account RAILs, service requests, data collection. This includes approval of C&PS action plans to improve customer satisfaction as measured by VOC and NPS tools.
- Managers to define and execute new support models and customer reporting standards as assigned to individual accounts
- Plan, organize, and execute Honeywell executive visits to customers resulting in positive interchanges and improved business results.
- Responsible for fostering customer executive level relationships through daily interaction with airline executives and pursuit sponsors of flight operations, Procurement, Engineering and Aircraft Selections team at the airlines.
- Review and prepare regional STRAP input for assigned region including alignment with Enterprise leaders
- Ensures systems and processes are in place for Honeywell product delivery, reliability performance including the translation of site based/product-based improvement plans e.g., delivery and reliability to customer specific plans.
**Key Experience & Capabilities**:
- Bachelor's degree or equivalent work experience in a business or engineering
- 10+ years leadership experience in Aftermarket, OEM, or international customer service/support
- Experience in using customer relationship management tool (e.g., SFDC) to manage account
**We Value**:
- **Leadership**: Experience to overcome obstacles, succeed in the face of adversity, and deal with ambiguity. Must know how to effectively influence and lead others across functions to get things done.
- **Business Acumen**: Mature business and financial acumen to discern risks/opportunities of key strategic programs at customers and Honeywell.
- **Customer Knowledge**: deep Knowledge of the customers, ability to establish executives' engagement with key players in airlines organization
- **Product Knowledge**: Breadth and depth of product knowledge, for both Avionics and Mechanical Commercial Transport products.
- **Sales Expertise**: minimum of 10 years' sales experience including sales support, inside sales and external sales, ability to understand and articulate value propositions, understand market competition and ability to guide the team on winning strategy
- **Problem Solving Skill**: Ability to listen to customer or internal stake holders, identify pain points and derive resolutions that address the needs of customers and generate revenue growth
- **Program Management**: Ability to manage
