**What is Shipper**
Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Naspers, Floodgate, Y-combinator, Lightspeed Ventures Partners, Insignia Ventures Partners, DST Global Partners, and Sequoia Capital India.
**Why Join Shipper**
An opportunity to build the next Unicorn and work with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation.
**What will you do?**
- Manage relationships of key accounts (serves as primary contact for the key customers) in sectors (e-Commerce, FMCG, food & beverages, fashion & apparel, natural resources, automotive, chemical & dangerous goods, industrial products, state-owned enterprises)
- Be the first point of contact to key accounts for all matters Shipper-related.
- Prepare and present business reviews regularly.
- Understand and map the key accounts' end-to-end supply chain flow.
- Ensure end-to-end service reliability by directly handling and/or liaising with key stakeholders inside Shipper.
- Manage end-to-end communication across commercial, operational & technology aspects to clients
- Identify issues and potential risks of our service operation to Key accounts, as well as prepare, project manage, and implement Corrective Actions & Preventive Actions (CAPA)
- Develop strong existing key account relations, loyalty, and Shipper business scope growth through ensuring customer satisfaction.
- Build revenue stream with current key accounts and evaluate opportunities to increase the relationship through networking, a face-to-face visit, online meeting, problem-solving, and administrative follow-up.
- Uncover opportunities for new business by cultivating leads and utilizing built networks across the client organization.
- Maintain a healthy upselling pipeline, good contractual performance, proactive thinking, and problem-solving
- Collect relevant customer and market intelligence information for the RFP/RFQ to submit winning bids
- Be the advocate for client requirements within Shipper, guiding our internal service, process, and technology improvements to better serve client needs across teams
**What are the requirements?**
- ** Good communication skills both oral and verbal, must fluent in Mandarin**:
- Have 5+ years experience in the forwarding field.
- BS/MS in any discipline from top local universities or overseas universities
- Previous experience working in a key account management role in a similar company
- Preferably previous experience working in operations roles in targeted industries
- Strong relationships and account management building skills
- Experience in managing multinational, conglomerate, local enterprise, and state-owned enterprise account at a corporate level
- Strong project management skills
- High proficiency in excel/spreadsheet and presentation deck development skill
- Proven track record of generating new business and achieving revenue targets
- Driver not passengers, high initiative and self-motivated
- Outstanding communication skills with an ability to tailor messages for any audience at hand
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