System Engineer

PT. Pasifik Cipta Mandiri (PCMan) was established in 2000, We Are Your Trusted IT Solutions Provider. We have been at the forefront of the IT industry since the turn of the millennium. With over two decades of expertise, we are proud to be your reliable partner for cutting-edge IT solutions

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customer

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT Products or Services

Record events and problems and their resolution in logs

Follow-up and update customers status and information

Pass on any feedback or suggestion by customers to the appropriate internal team

Identify and suggest possible improvements on procedures
Bachelor's Degree in System/Computer Technology, Computer Science, Cybernetics or Mathematics

Know basic technologies of IP networks (Routing, VPN, DNS)

Have got experience in System Administration

Know how to work with cusomer support requests and technical documentation

Able to Speak and Write Intermediate English

Will be an advantage if you have got knowledge of one of these solutions : Microsoft 354, Microsoft Azure. other Microsoft products and platforms such as Windows Server, Active Directory DS, Exchange Server, SharePoint Server, SQL Server, Moodle, VMWare, Veritas, Veeam, Sophos, Kaspersky, Symantec, SolarWinds, HPE, Aruba, Dell EMC, Audio Codes etc.