Technical Account Manager

**Jakarta**:
**Indonesia**:
We are looking for a qualified Technical account manager to oversee and address our customers' technical needs.
You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and Requirements to a non-technical audience.
You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
**Responsibilities**:
Report on product performance

Liaise with the sales department to win new business and increase sales

Train customers to use products effectively

Provide technical support for customers to support pre-sales and post-sales processes

Analyze customers' needs and suggest upgrades or additional features to meet their Requirements

**Requirements**:
An ability to gasp customers' needs and suggest timely solutions

Strong analytical and problem-solving skills

Familiarity with software and front-end development

Proven work experience as a Technical account manager

Excellent verbal and written communication skills