Kinsta is a modern
**cloud hosting company,** with a growing club of 25,000+ customers including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a
**97% satisfaction rating from our customers**.
That's because, to us, each day is a chance to
**grow**. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is
**flexible **and
**remote-first**.
As our new Technical Support Engineer, you'll use your technical knowledge, curiosity, and eloquence to provide world-class technical support to our customers through our live chat system. Reporting to the Support Lead, you will join the beating heart of Kinsta - a team embodying our DNA and desire to provide industry-leading support.
This role's shift need is
**Sunday to Thursday, 9PM - 5AM UTC** (our team uses UTC for scheduling).
**What You Will Do**:
- Work directly with customers to troubleshoot and accurately identify solutions to resolve their questions.
- Escalate unresolved issues to the appropriate teams.
- Quench your thirst for knowledge and hone your skills.
**What You Bring To The Table**:
- You have fluency level in written and spoken English.
- You have experience working with multiple clients simultaneously over live chat in a growing environment.
- You have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
- You have understanding of WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferable.
- You are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command line syntax.
- Familiarity with Cloudflare, Buildpacks, Dockerfiles, third-party Git repository services (such as GitHub, GitLab, and Bitbucket), npm, or Composer is beneficial.
- It's an advantage if you are proficient in a second language, such as (but not limited to) French, Italian, Japanese, Portuguese, or Spanish.
**Our Benefits**:
- ** Flexible and remote-first** environment.
- ** Annual remote expense budget.**:
- ** Flexible PTO**.
- ** Paid parental leave**.
- ** Annual professional development budget**: available after one year with Kinsta.
- ** Sabbatical**: available after three years with Kinsta (and every three years thereafter).
- ** Location-specific healthcare benefits **(includes vision and dental) for employees hired in the USA, UK and Hungary.
- ** Pension plan** for employees hired in the UK, and **401k contributions** for employees hired in the USA.
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran's status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
- #LI-Remote, #IHSRemote_
