8,000,000 IDR ~ 12,000,000 IDR
- Jakarta- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome.
- Fluent in Mandarin-Chinese & English.
- Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
- Ability to collaborate effectively with cross-functional teams, including other technical support specialists, engineers, and product managers.
- Proficiency in documenting troubleshooting steps, resolutions, and customer interactions accurately.
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- Subject: (WEBSITE ENTRY) Position Name/Job ID
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**About work**????????**:
The Technical Support Specialist (Mandarin Speaker) will be responsible for:
- Providing technical assistance and support to customers
- Troubleshooting software and hardware issues
- Guiding customers through problem resolution steps
- Escalating complex issues to higher-level support teams when necessary
- Documenting support interactions, maintaining accurate records
- Contributing to the development of knowledge bases and support resources
- Collaboration with cross-functional teams to address customer needs and improve product reliability will also be a key aspect of the role
**Salary**
8,000,000 IDR ~ 12,000,000 IDR
**Work Location**
Jakarta
**Requirement**
- Min. Diploma in Electrical Engineering, fresh graduate with internship experience is welcome.
- Fluent in Mandarin-Chinese & English.
- Analytical mindset with the ability to diagnose and resolve technical issues efficiently.
- Ability to collaborate effectively with cross-functional teams, including other technical support specialists, engineers, and product managers.
- Proficiency in documenting troubleshooting steps, resolutions, and customer interactions accurately.
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- Subject: (WEBSITE ENTRY) Position Name/Job ID
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**English Level**
Communicative
**Other Language**
Chinese
**Benefit**
1. Annual bonus;
2. THR;
3. Reward Attendance;
4. BPJS TK & BPJS Kesehatan;
5. Team Building Allowance;
6. Situational Allowances;
7. Accident Insurance