Telephone Operator

Telephone OperatorThis position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards.What's in it for you:- Be part of a unique and complex resort in Qatar- Take advantage of opportunities to be recognized for your professional contributions- Employee benefit card offering discounted rates in Accor worldwide- Learning programs through our academies- Opportunity to develop your talent and grow within your property and across the world- Ability to make a difference through our Corporate Social Responsibility activities likePlanet 21What you will be doing:- Process all incoming and outgoing calls accurately and courteously- Ensure smooth internal telecommunication as per Hotel Standards- Record and control wake-up calls accurately- Assist guests with international calls and directory queries. Address guests by name whenever possible- Bill call costs- Handle guests requests promptly, report complaints and irregularities to the TelephoneSupervisor- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations- Page staff member when requested- Abide by principles of guest privacy- Be aware of local telephone listings and frequently dialled numbersYour experience and skills include:- Secondary / High school education- Minimum 1 year of relevant experience- Excellent reading, writing and oral proficiency in English language- Ability to speak other languages and basic understanding of local languages will be an advantage**Salary**: From Rp10,000,000 per monthApplication Question(s):- Are you willing to work in qatar?**Experience**:- Telephone Operator: 1 year (required)**Language**:- English (required)