Vice President Customer Experience Lead

-Job Advert Details

**Some careers shine brighter than others.**

If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking an experienced professional to join this team in the role of **Vice President Customer Experience Lead**

**Responsibilities**
- Manage and lead Complaint Handling Management
- Liaise with Global CX team and ensure Country to adopt and successfully implement Global Standard
- Manage and achieve Global CX KPI Target and NPS target.
- Coordinate and working closely with Customer's touchpoints and other units to ensure the Bank is addressing customer complaints and feedbacks.
Qualifications

**To be successful in this role, you should meet the following requirements**:

- Min 5 years experience in leading Customer Experience.
- Min 10 years working experience in Banking or financial industry.
- Min Bachelor Degree.

**You'll achieve more at HSBC**

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.