Webtoon - Service Operation Assistant

**About the Team**

LINE WEBTOON is the home to thousands creator-owned digital comic loved by millions of readers around the world. First launched in Indonesia in 2015, LINE WEBTOON Indonesia is committed to find fresh new talents and producing relatable contents for our local audience.

**About the Job: WEBTOON Service Operation Assistant**

LINE WEBTOON is opening a position for a service operation assistant specializing in CRM (Customer Relationship Management). This position will work with our team in Indonesia and global counterpart in WEBTOON HQ in Korea, to help LINE WEBTOON become the best digital comic platform in Indonesia.

As a service operator in LINE WEBTOON, you will be taking a huge part in ensuring our service run smoothly through data monitoring and CRM. If you are keen to details, this position might be perfect for you!

**Responsibilities**
- Create banners and exciting in-app events for our users to participate
- Monitor, review, and report readers' feedback and engagement
- Conduct analysis for in-app events and curate suitable contents for users
- Help to strategize and execute marketing efforts for WEBTOON
- Coordinate with internal stakeholders on day-to-day business operations
- Assess and comprehend variations in indicators, and carry out suitable actions
- Rapidly comprehend the needs of readers, formulate and implement strategies

**Qualifications**
- Strong affection towards WEBTOON, social trends, and pop culture in general
- Bachelor's degree in any field or 3+ years of experience in a related field
- Have a great attention to detail and creative approach in problem solving
- Excellent communication skills and the ability to work in team
- Native proficiency in Indonesian and professional proficiency in English
- Communication skills for seamless collaboration with relevant departments

**Explore more about us!