Why choose iZeno?- With leading presence in the region, headquartered in Singapore and operation in Malaysia, Indonesia, Thailand and Philippines, no project is too complex for us, and our team is always ready for a new challenge.The Role:- Collaboratively work with customers, project team members and partners in the definition of business requirements- Lead ITSM functional discussions and leverage your knowledge of ITSM best practices- Work with the project team to translate requirements into project deliverables- Conduct Train-the-Trainer Training- Work with customers to prioritize project requirements- Work with customers and the project team to resolve issues- Work with team on Quality Assurance activities- Work with Sales on pre-sales activitiesWhat we are looking for:- Bachelor Degree in Business Studies/Business Analysis or equivalent- Minimum 3 years of experience in Business Analysis in a software professional services organization- Ability to cut through the ambiguity and identify the core issues- Strong understanding of enterprise software and enterprise software implementation/projects- Strong experience with business process definition and design- Experience with Agile methodology and implementing cloud/SaaS software solutions- Experience estimating work effort, managing projects, creating detailed project documents and end user training- History of successful project completion for projects where you have worked on the requirements- Familiar with project management and/or other tracking tools- Attention to detail and ability to meet deadlines- Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and senior management- Goal-driven, self-starter, able to thrive in a fast-paced environment- Project management cert. (e.g. PMP) desired but not essential- Experience preferred in CRM, SugarCRM, Zendesk, Jira Service Desk, HootsuiteWhat we have to offer:- An exciting job with latest technology- Continuous training & development of soft and hard skills- A competitive salary, inline with your profile- A package of benefits including healthcare insurance- An awesome team of colleagues & regular team building activities- The ability to work with the world's leading companies in technology and innovation- An environment where we embrace openness, transparency and grab every opportunity to have fun, while always doing what is right for our customers and partners.About Us
