In the heart of our premium flexible coworking space, this role is poised to provide extraordinary experiences and impeccable customer service for our valued clients and guests. Our dedicated Community Manager will assist clients in optimising their use of our adaptable workspaces to elevate their business goals and facilitate the creation of invaluable social and professional connections.
This multifaceted role extends to the pivotal task of managing the leasing of our coveted hot desk memberships. As the vibrant host of engaging community events, orchestrator of member networking initiatives, and overseer of seamless client and member onboarding, you will consistently ensure that every interaction within our workspace leaves an indelible impression. Collaborating closely with management, you will play an instrumental role in harmonizing customer experiences, optimizing operational efficiency, and driving our overall success.
**Responsibilities**:
- Oversee and guide the professional development of the Community Associate, ensuring they are well-prepared and motivated to deliver excellence.
- Expertly handle member inquiries with a seamless blend of face-to-face, digital, and phone communication, consistently upholding a high standard of professionalism and warmth.
- Collaborate with our Marketing Manager to curate and host engaging community events with innovative strategies.
- Maintain an unwavering commitment to the highest cleanliness and space presentation standards.
- Cultivate deep connections with customers and provide an exceptional customer experience that mirrors the excellence of the MidPlaza and Ayana brands.
- Drive effective hot desk leasing and income from supplementary services and facilities, such as parking, meeting rooms, and event space bookings.
- Become an expert in the Coworking software platform OfficeRND, apps, and other integrated software systems utilised to manage our workspace effectively.
**Requirements**:
- Possesses 2-3 years of proven experience in a senior customer service role.
- Thrives in dynamic environments, expertly navigating change with unwavering motivation, adaptability, and agility.
- A versatile team player with a knack for effortlessly wearing many hats.
- Masterful in time and task management, ensuring efficiency and productivity at every turn.
- A meticulous eye for detail evident in all facets of work.
- Boasts advanced communication skills and can engage with individuals across all organizational hierarchies.
- Exemplary in conflict resolution skills managing and mitigating issues as they arise.
- An understanding of businesses of all sizes and their unique challenges, with the ability to proactively anticipate and fulfil their needs.
- Skilled in the art of community-building, fostering a sense of belonging and collaboration.
- Able to speak Japanese it would be advantage
- Proficient in Microsoft Office tools and with excellent verbal and written communication skills.