Customer Service (Full English)

About the Assignment:

- Guide our consumers and partners in using our products
- Manage service inquiries and disputes arising from our consumers and partners
- Provide excellent customer service to our consumer and partner base
- Maintain good relationships and community-building efforts with our consumers and partners
The Core Objectives:

- Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner
- Gather feedback from our consumers and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to the supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria:

- Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
- Willing to work in the shifting schedule
- Experience in the customer service area (preferred)
- Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set a friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Able to work within a dynamic environment
- Vaccinated min 2 Dose

**Job Type**: Contract

**Education**:

- S1 (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)