Customer Support Agent Tier 2

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

**Requirements**:

- At least 1 Year(s) of working experience in the related field is required for this position, fresh graduate are also welcome to apply
- Required Skill(s): Communication, Customer Servicing, Administration, Ms. Office, Ms. Excel
- Preferably Staff (non-management & non-supervisor) specialized in Customer Service, Telemarketing or equivalent.
- Willing to work in shifting and/or weekends and public holiday
- Good communication and administration skills

**Responsibilities**:

- Resolved customer request and complaint
- Ensure customer satisfaction
- Provide professional customer support