Field Collection Manager

**Job Description**:

- Manage and responsible for the Collection Operations of the company
- Liaise with Superior (Risk Management Head) as well as other top management
- Ensure that the company runs with legality and conformity to established regulations
- Collaborate with various functions (Product, Engineering, HR, Finance, Marketing, Collection, Risk Modelling, and Business Intelligence) to boost efficiency and productivity
- Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
- Manage customer support processes and manage them to enhance customer satisfaction
- Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.

**Qualifications**:

- Hold Bachelor Degree (S1) from Reputable University
- Have great persistence and endurance to meet operation target,
- Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
- At least 3 years proven experience as Collection Operation Manager or equivalent position.
- At least 3 years proven excellent organizational and leadership ability
- Outstanding communication & people management skill.
- Sound knowledge of data analysis and performance/ operations metrics.
- Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan, Payday Loan) or have experience in Fin-tech Company.
- Excellent ability to make decisions, take actions, and make things happen.