Guest Relation Supervisor - Lifestyle (Surabaya)

Ensure clients are properly greeted upon their arrival- Check up on client bookings on Chope and ensure that tables are set before clients' arrival- Manage the front desk by receiving incoming calls, greeting and attending to customers- Inform guests about the availability of tables and direct them to the tables- Keep records of guests who visit the restaurant- Assist customers with answers to queries, and offer solutions to issues within their capacity- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner- Ensure that clients make payment for services before they exit the restaurant- Keep clear records of down payments received and make detailed notes of balance payments- Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences- Ensure all of the brodcast blast and personal chat delivered properly to the guests- Communicate with other staff, such as informing details of clients' bookings, needs and complaints.- Interacting with customers- Minimum Diploma Degree from an academy. With Maximum age of 30 years old- Minimum 1 year of experience in administrative, secretarial fields, and operational office- Excellent communication skills in English & Bahasa- Good knowledge of Microsoft Outlook, Word, Excel, Power Point- Confident, has sense of leadership, detailed, dependable and hard worker- Must have experience in hospitality industry"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.""Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."