The Head of Sales will work closely with the Head of Online Merchants to define the commercial vision and strategy, lead execution to deliver sales, increase margins and market share in online payment acceptance in Indonesia by acquiring new merchants. The Head of Sales will also be responsible for business development, commercial effectiveness, business analytics, and market intelligence in related to improve merchant retention and trust.
This position reports directly to the Head of Online Merchants and one of the key positions in the Merchant Services senior leadership.
What You Will Do Developing and implementing commercial strategies in line with company goals and objectives, with the aim to accelerate growth Managing senior members of the Sales (enterprise merchants, SMB and very small merchants), by extension, their teams Managing existing client relationships - understanding their requirements, ensuring their needs are met Designing and implementing new sales and merchant acquisition strategies Collaborating with and coordinating diverse teams (e.g. marketing, sales, customer service) Negotiating ongoing contracts with merchants,; managing and reviewing contracts and making recommendations regarding commerciality Monitoring performance of commercial activities using key metrics and reporting to senior management Assisting with the setting, managing, and monitoring financial targets and budget development Establishing and maintaining long-term, profitable partnerships with key stakeholders What This Role Needs At least 15 years of working experience in the related field Must have experience leading at least two of the three merchant segments (Ent/key accounts, SMB, Unmanaged/long tail) Experienced in managing a huge team size Good to have - have managed P&L Strong Problem Solving capabilities Agile and willing to adapt to rapidly changing situations/environments Ability to manage multiple complex and matrixed sales engagements whilst always positioning the products at the center of the engagement Demonstrated ability to build and maintain strong relationships with merchants High energy and engagement ethos, self starter , out of the box thinker, able to stay motivated An ability to quickly grasp key experiences and device spec and formulate a sales technique to overcome any objections Excellent communication skills - presentation, negotiation, and closingExcellent in contract and commercial negotiation process Experience in payment industry is a plus About The Team Online Merchants Sales team consists of experienced sales managers and account managers who handle Midtrans' most strategic accounts on a day-to-day basis. The team is filled with energetic individuals who are solid team players, who support each other, who celebrate each other with peer-to-peer recognition initiatives.
About GoTo Group GoTo Group is the largest digital ecosystem in Indonesia with its mission to "Empower Progress' by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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