Mill Sales Manager

Drive top-line growth, customer satisfaction, and increasing share of wallet at designated mills in East Java Area, Indonesia or any other assigned by superior.

Sales
- Orders booked responsibility for whole offering
- Promoting Valmet´s offering and solutions, special focus on agreement based business
- Identifying and documenting customer plans, needs and objectives and converting them into sales and development projects
- Knowing customer´s decision making and purchasing processes and guiding us through it
- Working as a main negotiator or as support in sales projects, depending on the product. Agree the exact roles within the mill team and with the BU in question
- Guiding mill teams towards bundling and value adding solutions
- Keeping up to date with changes in the market situation and competitor activities
- Account Receivables follow up

Account management
- Developing a trusted advisor relationship with key customer stakeholders, working as lead point of contact for all matters
- Keeping up to date with customer´s strategy and objectives, organization and people
- Expanding scope on existing customers and paving the way for whole offering (contracts, standards etc.)
- Coordinating and leading of activities in the client interface, including communication with the customer, visits, product promotion, sales and success of delivery
- Collecting and following customer feedback and satisfaction
- Assisting with high severity requests or issue escalations as needed
- Handling of claims

Perform according to Quality, Health, Safety, Environmental and other company's management system, policies, practices and instructions