Senior Customer Service Officer

Position objective:

- To enhance customer satisfaction, ensuring customer needs are fulfilled as per business strategy.
- To be customer facing, providing customers differentiated SCM services as per business strategy.
- To manage Order-To-Cash processes and KPIs e.g., order management, delivery management, billing management, and handle customer complaints, etc.
- To actively participate on OTC improvement projects as assigned.

Qualifications:

- Bachelor degree from any major
- Min. 2 years experiences in the role of Customer Services / Supply Chain / Sales Admin
- Familiar with SAP and supply chain business process is a plus
- Strong interpersonal communication, analytical and decision making
- Fluent in English