What's it like working at Kitabisa?
About us
Kitabisa is a digital fundraising and donation platform connecting millions of kindness in Indonesia. Initiated in 2013 as a social movement, we continuously grow and collaborate with many companies, government bodies, non-profit organizations, hospitals, and public figures to harness the power of the masses in tackling social issues. Thus far, millions of #orangbaik have joined to scale up the impacts in helping other people in need. Through technology, we strive to build the largest community of people helping and protecting each other.
What we value
In Kitabisa, we are not just working, but working with a purpose. Connecting kindness, scaling it up, and creating direct impacts on other people's lives make our work feels meaningful. In our day-to-day work, we always hold on to Berani, Berbuat, Baik principles. Berani, we do the rights even if no one is looking, tell the truth, and respect others' differences. Berbuat, we believe words mean nothing when no action is taken. We call ourselves 'doers' as we are biased towards action and value progress over perfection. Baik is the foundation of every act and the work we do. Being kind to ourselves, to the people we work with, and for sure, to the people in need. If you have the same values and would like to create a real difference in other people's lives, we would love to hear from you.
Serve as the primary point of contact for clients during the after-sales phase, addressing any inquiries, concerns, or requests in a timely and professional manner.
Collaborate with internal teams, including project managers, developers, and support staff, to prioritize and resolve client issues effectively.
Conduct regular follow-up with clients to ensure their satisfaction and gather feedback for process improvement.
Coordinate with cross-functional teams to implement solutions, updates, or enhancements based on client feedback or changing requirements.
Develop and maintain documentation related to client interactions, including support tickets, service requests, and resolution summaries.
Monitor project timelines and milestones to ensure adherence to schedule and budget constraints.
Identify opportunities for process optimization and efficiency improvements within the after-sales support function.
Provide guidance and mentorship to junior members of the PMO team, fostering a culture of continuous learning and development.
Stay updated on industry trends, best practices, and emerging technologies related to project management and client support.
Bachelor's degree in business administration, project management, or a related field. Master's degree preferred.
Proven experience in project management, with a focus on after-sales support and client relationship management.
Strong understanding of project management methodologies, tools, and techniques.
Excellent communication skills, both written and verbal, with the ability to interact effectively with clients and internal stakeholders at all levels.
Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Demonstrated problem-solving abilities and a proactive approach to addressing client needs and concerns.
Proficiency in project management software such as Microsoft Project, Asana, or Jira.
Experience working in a fast-paced, dynamic environment with tight deadlines and changing priorities.