About the job:
The Red Hat Telco, Media, and Entertainment Support team is looking for an experienced, enterprise-level engineer to join us as an OpenShift focused Senior Technical Account Manager in Jakarta, Indonesia.
In this role, you will work with a small set of telecommunications customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform to meet their business needs.
This is not a sales role.
You'll be a dedicated customer engagement associate and a member of the Red Hat Engineering and Technical Support teams.
As a Senior Technical Account Manager, you will provide a premium level of engagement that builds, maintains, and grows long-lasting customer loyalty by tailoring technical support to customer environments, facilitating collaboration with other vendors, and advocating on their behalf.
What you will do:
- Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Gain understanding of customers' technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
- Collaborate with the engineering, R&D, product management, and technical support teams
- Create documentation regarding customer issues and technical details on how to resolve them
- Manage and grow customer relationships by delivering attentive, relationship-based support
- Travel occasionally to visit regional customers, following Red Hat's COVID-19 guidelines
What you will bring:
- 5+ years of experience working in a support, development, engineering, IT, or quality assurance (QA) organization
- Knowledge of Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift
- Experience with Docker containers and Kubernetes container cluster manager
- Experience with cloud management tools like Red Hat Cloud Suite and IT automation tools like Red Hat Ansible Automation Platform
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of hardware vendors
- Ability to manage multiple issues and projects with shifting priorities and timelines
- Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
- Willingness to travel for customer visits and events in the region
- Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
- Familiarity with source code management tools like Git or Apache Subversion (SVN)
LI-AY2
About Red Hat: