ATI Business Group is a Global Business Process Management, Technology and Services Company. Our Clients' businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers. Our aim at ATI in working with our Clients', is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.
ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+ independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.
Conduct Refund training for existing members or new members
Ensure the quality & effectiveness of each given training, design effective training programs
Support and mentor trainees to achieve the best performance as per client expectation
Maintain & upskill knowledge, systems, and skills in a scope of work
Work side by side with Operations to capture and document new products and the processes from existing and new clients
Create syllabus, process notes/ modules related to Refund, and keep it updated
Be responsible for trainee's attendance record
Manage training schedule and training requests for Refund
Develop a program to assess the training need
Create a Training Evaluation Form at the end of the training for training assessment and results
Support Operations team on doing production when needed
Submit production tracker and schedule report to the leader
Share the progress of current training periodically with the leader
Have Bachelor's Degree in Education, Business, Tourism, or related field
Have at least 2 years of professional experience in Airlines, GDS systems companies, Refund, and Travel BPO
Know about GDS systems (reservation, issue, reissue, refund)
Have the ability to prioritise and manage multiple tasks
Have strong analysis skill
Have strong written & reading skills in English & Bahasa
Demonstrates a high level of attention to detail
Certification from the training association is a plus
Tech-savvy, able to operate MS Word, Excel, PowerPoint, and instructional software